JustFab.com Review

If you have not already, soon you will realize that I am a shoe feen so I like to show and review shoes that I deem fabulous. Speaking of fabulous, I think it’s time that I review a subscription company for shoes: JustFab.com. This site has been reviewed by others and is one of many subscription services but opinions are like belly buttons so yes…I have an opinion. I’ve made more than one purchase from JustFab so this review is over a longer period because mishaps don’t happen during the first order necessarily. I made an order on February 15, 2014 and February 18, 2014. Here are where the “mishaps” occur. I was on Instagram and saw a post of a shoe that I was previously not so excited about. The picture changed my mind. I made my purchase for not only the shoe that I saw on Instagram but also a bag and a pair of sandals that I had been lusting over. I have a tendency to not be trusting so I felt the need to check on my order status after two days. When I checked my orders, neither budged from the warehouse. In fact, one of the orders failed fulfillment. I called Justfab to get some insight on why my order failed, (and why I was not notified). The first person I spoke to seemed helpful enough. She claimed the sandal “Gillian” was out of stock (even though it did not say that on the Justfab site) and that’s why my order “failed fulfillment”. She promised that she would get my order out asap with ALL of the items included with rush shipping. I was temporarily comforted and relieved. The next day, I decided to check on my status again. Both of my orders had been cancelled! I was annoyed at this point. I called Justfab again and spoke with another person who told me I had been charged for the cancelled orders but that she could re-order my items and charge my card…again. I was furious so she suggested I wait until I was refunded my money to place the order again. The problem? One of the items I wanted was very low in stock and she added that the item might not be in stock by the time I order again. I was so frustrated at her non-chalant attitude that I hung up. I called back later that night and a very helpful person answered. He listened to my frustrations and promised to take care of everything. He did just that. He put a rush on the order and gave me free rush shipping. The order was at my door in two days. I had combined both orders into one. I am LOVE with the items I got. My experience with Justfab was tricky but the last representative bettered my experience. My shoes and handbag helped as well. Both shoes fit great and the handbag is so classy and versatile. Check out my pics below and let me know how your experience with Justfab has been if you are a member. If you’re not a member, I can send you an invitation if you’re interested. Also, which item do you think is your favorite of my picks this month?
*Update: I was recently informed by a Justfab representative that the rewards program has changed. They no longer offer a credit for a free pair of shoes when you gather enough points. There are knick-knacks that you can choose from instead. I just wanted to pass on that information to all those who are customers and those thinking about becoming customers. Hope this info helps!